Returns & Refund Policy
Returns & Refund Policy
Effective Date: June 30, 2026
At Kronova Shop, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
Return Eligibility
You may request a return within 14 days of receiving your order, provided that the following conditions are met:
The item is unused, unassembled, and in its original condition.
The product is returned in its original packaging with all included parts, accessories, manuals, and documentation.
The item shows no signs of wear, damage, or misuse.
A valid proof of purchase or order confirmation is provided.
Returns that do not meet these requirements may not be eligible for a refund or exchange.
Non-Returnable Items
For safety, quality, and operational reasons, the following items cannot be returned:
Products that have been assembled, used, modified, or damaged after delivery.
Items returned without their original packaging or with missing parts or accessories.
Clearance, final sale, or promotional items marked as Non-Returnable.
Gift Cards, Digital Downloads, or other downloadable products (if offered).
Customized or personalized products (if applicable).
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
Your Order Number
A brief description of the issue
Clear photographs of the product
Photos of the shipping box and packaging
After reviewing your request, we will arrange an appropriate solution, which may include a replacement, exchange, or full refund.
How to Return an Item
To start a return, please follow these simple steps:
Step 1
Email our customer support team at:
Step 2
Include:
Your Order Number
Reason for the return
Photos (if applicable)
Step 3
Wait for our Return Authorization and return shipping instructions before sending your product.
Step 4
Package the item securely to prevent damage during transit.
Please Note: Returns sent without prior authorization may be delayed, refused, or returned to the sender.
Refund Process
Once we receive your returned item, it will be inspected to verify its condition.
If your return is approved:
Your refund will be issued to your original payment method.
Refunds are typically processed within 5–10 business days.
Processing time may vary depending on your bank or payment provider.
Unless the return is due to our error, damaged goods, or an incorrect shipment, original shipping charges are non-refundable.
Exchanges
We are happy to replace products that are:
Damaged during shipping
Defective
Incorrectly shipped
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may offer an alternative product or issue a full refund.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
We shipped the wrong item.
The product arrived damaged or defective.
The return is due to an error made by Kronova Shop.
For your protection, we recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.
Order Cancellation
Orders may be cancelled before they have been processed or shipped.
Once an order has been dispatched, it cannot be cancelled. If you no longer wish to keep the product, you must follow the standard return procedure after receiving your order.
International Orders
Kronova Shop proudly serves customers worldwide, including the United States, the United Kingdom, Canada, Australia, and many other countries.
For international returns:
Customs duties
Import taxes
Brokerage fees
Return shipping charges
are generally the responsibility of the customer unless the return results from our error or is required otherwise by applicable law.
Contact Us
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.
Kronova Shop
Operated by Classic Technologies & Communications
Email: support@kronovashop.com
Our support team is committed to making every shopping experience smooth, transparent, and reliable. We appreciate your trust and will do our best to resolve any issues promptly and fairly.