US address of fulfilment centre
8301 Brooklyn Blvd., STE 900, Brooklyn Park, MN 55445
UK address of fulfilment centre
46ST Leonards Rd., Northampton, NN4 8DP
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
What are your customer support hours?
Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM (Business Days).
How long does it take to receive a response?
Most inquiries receive a reply within 24 hours. During holidays or peak periods, responses may take slightly longer.
Can I request product recommendations?
Absolutely! Tell us your experience level and interests, and we'll recommend the best metal model kits for you.
Do you offer technical support for model assembly?
If you need help assembling your metal model kit, contact us and our team will be happy to assist.
INFORMATION ABOUT US